The sign-in code didn’t arrive
Wait a minute, then check your spam or junk folder for an email from Francroyable. Make sure the address is spelled right, then tap Send a new code.
More in the guideHow can we help?
Most answers are in the guide. If something isn’t working, or you have an idea, write to us.
Help us help you
- The email address you sign in with
- Your iPhone model and iOS version
- What you did, what happened, and what you expected
- A screenshot, if you can
Common problems
The microphone doesn’t work
Allow Microphone and Speech Recognition for Francroyable in your iPhone’s Settings. Everything else works without them.
More in the guideA purchase didn’t add credits
The app retries on its own, so open it again with a connection. If the credits still aren’t there after a day, email us with the date of the purchase.
More in the guideQuestions
Can’t find your answer? The user guide covers every part of the app.
Is Francroyable free?
Yes. Adding cards yourself, learning, the built-in topics and audio are free, with no ads. The magic wand and Chat use credits. You start with 25, and you can buy more in the app (100 for €1.99 or 200 for €2.99).
What’s a credit?
One credit makes one card with the magic wand, or sends one chat message after your 20 free messages of the day. Credits you buy don’t expire.
Does it work offline?
Yes. You can learn and add cards with no connection, and they sync when you’re back online. The magic wand, Chat and new audio need a connection.
Which languages does it teach?
French, for English speakers. The app is built to support other languages later, but English to French is the only pair for now.
Is there an Android version?
Not yet. Francroyable is on iPhone for now.
How do I delete my account?
In the app, go to Settings → Delete account. Everything you’ve created is deleted straight away. More about deleting your account.